Yes. Up to 2 weeks

At this time, we do not offer sugar-free or fat-free cakes. All of our cakes normally contain wheat and dairy products and may contain nuts.

Our cakes are hand-crafted from the finest ingredients and a variety of unique and delicious flavors.

Our cakes freeze beautifully for up to three months!

As a general rule, our cakes stay fresh at room temperature for up to one week.

At Sweet Heaven Gourmet, we take great pride in our products. We want all of our customers to be happy with their purchases. Since all of our baked products are made from scratch by real people, sometimes mistakes can happen. If we caused a problem with your order, we will do all we can to fix it. We will do all that we can to make you a happy customer. If there is any problem with your Sweet Heaven Gourmet product with a delivery, please call us as soon as possible. We must be notified of any delivery issues upon the delivery date. No refunds or exchanges on any item(s) and/or orders. All sales are final!!!!

Orders for Monday thru Friday should be placed at least 24 hours in advance. Saturday orders must be placed by 6:00 PM Friday.

Yes! upon request for an extra fee.

While we require that special orders be placed at least 3 days in advance, we highly recommend placing orders at least 2 - 3 weeks out from the event date. We do not guarantee availability until an order has been confirmed. A 50% deposit is required to confirm your customized order(s). Full payment is required if your event is less than 2 weeks away. No matter what kind of cake you have envisioned, we can bring it to life. ... or style, you will need to provide your design to us at least a week in advance

We accept Visa, Master Card, American Express, Discover, JCB, Diners, BPL, Apple pay, Paypal, and UnionPay credit cards. We don’t accept personal checks, but cash is accepted for payments in advance. If you are a corporate client, please contact us to discuss payment options.

It is always hard to predict what dates will fill up the fastest. With the quantity of staff we employ, we are limited to cater to multiple functions in a day. We do suggest that you reserve your date as soon as possible. Reservations are taken on a first-come basis.

Call us! Our event planners are available to talk to you Monday through Friday from 8:00 am to 4:00 pm. We also have a Get A Quote form on our website. Once we receive your information, one of our event planning team will call or email you to gather the rest of the necessary details before sending you a customized proposal.

We are centrally located in Braintree MA, with easy access to all areas of Norfolk County and Suffolk County areas. If an event is over 20 miles from our home base, there will be supplemental travel costs for the event staff.

Currently, we only offer delivery. Which comes with a delivery charge that covers fuel and staff time expenses. The amount is calculated based on the distance to your event, the logistics of unloading (double park, go down the long hallway, up the elevator. . .), the amount of setup requested, and whether we have to return to pick up equipment.

Absolutely! The menus in your proposal are samples based on our conversation and they are just a place to start. We love to help you create a menu specifically for your event that includes the desert you and your guests will love.

While we prefer all events to be confirmed 2 weeks in advance, we will do our best to accommodate last-minute orders, especially for Memorials and Celebrations of Life. Please call us ASAP and give us a many details as possible and we will check the schedule to see how we can help you.

The final guest count is due fourteen days prior to your event. After that date, we can accommodate increases but not decreases.

Our cancellation policy is stated in our contract. If you wish to see it, please ask!

SHG! Catering has built a solid reputation by offering an exceptional level of quality sweets and services to each of our clients. We are fully licensed and insured. Our desserts are prepared in a brand-new state-of-the-art commercial kitchen. Our employees are all covered by workers' compensation insurance. Doing business the right way has a certain level of overhead. And we would not have it any other way. You deserve the best and that is what we will do for you.

Yes, we do! (Minimum orders may apply): -Early Booking – for clients who sign contracts a minimum of six months in advance. -Non-Profit – we support our local non-profits and the work they do!