Shipping Rules + Policies

All orders are shipped within 72 hours. Shipments are made only Monday thru Thursday between the hours of 10 am and 4 pm. We do not ship on Fridays for arrival during the weekend, or on holidays.

Unfortunately, we do not ship out of our local state area at this time (excludes custome cakes and cupcakes).

We use the following carriers to deliver our orders:
- USPS (DEFAULT)
- UPS
- FEDEX

Therefore we cannot ship to P.O. Box addresses. However, you contact us for more information.

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.Please note that some orders using 1st class USPS mail will not have tracking numbers.
 

Once your package ships from our location, Sweet Heaven Gourmet, LLC holds no liability for shipping delays outside of our control (i.e. weather, unforeseen circumstances).  

Sweet Hevaen Gourmet, LLC does not require a signature for the delivery of most of its packages. However, products from Tipsy Scoop require an adult signature (21+) upon delivery. Full LIfe Bakery is not responsible for packages that require a signature but are not delivered because no one is home to sign. Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. 

The rate charged for the shipping of your order is based on the weight of your products, and your location.

Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.